Bill Payment Support
For Bill Payment Support please determine the nature of your inquiry and direct your question or issue to the appropriate area, per the following:
For questions or issues regarding payment processing contact us today.
Examples of payment issues include the following:
- Proof of payment - if a merchant requires verification that a payment has been made
- Stop payment requests
- Any transaction that returns a confirmation indicating an unsuccessful status
Information required for proof of payment is:
- Payee name
- Amount of payment
- Date of transaction
- Day time phone number
For questions or issues regarding technical use of Bill Payment or your account:
Please contact us at 1-800-584-8859, Monday - Friday, 8 am to 5 pm, or email us at firstname.lastname@example.org
Examples of technical issues include the following:
- Questions about how to use the Bill Payment system
- Questions about Bill Payment terms and conditions or service fees
- Questions about how to close your Bill Payment account
Please note: to ensure the fastest response time and to avoid delays in processing, please provide complete and detailed information when using the email option.
Important! Email transmission is not a secure form of communication. Please do not include any account numbers, social security numbers, or password information in your message.