Debit/Credit Card Security
Fraud protections to Debit Card fraud monitoring:
To help secure your card from fraudulent and unauthorized activity, access to your Visa Debit Card or Credit Card can be restricted from use in certain high-risk locations or merchants. To further protect you, you may receive phone calls, texts and/or emails asking you to confirm if suspicious purchases are valid or not. We will ONLY ask you to verify if you did make the purchase(s) or not, we will not ask for account or personal information over text and/or email. Keeping you protected and reducing fraud is important to us.
It is important to respond to Fraud Service Center alerts as quickly as possible. Failure to verify suspicious transactions may result in your card activity being restricted. To ensure you receive fraud alerts on your cards, always keep your cell and home phone numbers up to date at the Bank.
Traveling with your card:
If your travels take you out of state
and you wish to have access to your Peoples Bank account during that time, please contact customer service at least 48-hours prior to departure to have the restriction lifted. You can obtain additional information regarding protecting your account while traveling on our website at: https://www.peoplesbank-wa.com/safetravel
Lost, stolen or compromised cards.
If you believe your ATM card, debit card, credit card or Personal Identification Number (PIN) has been lost, stolen or compromised, contact us immediately at 1-800-584-8859 (24 hours a day). If you contact us after hours you will be directed to select an option to report a lost or stolen card. Follow the prompts to speak to a live agent.
Monitor and verify card activity regularly.
Review your account statements monthly and look for unauthorized transactions, even small ones. Small transactions are often used to test a counterfeit card. Report discrepancies immediately.
Report unauthorized electronic transactions
. If you find a transaction you did not authorize, contact us at 1-800-584-8859, Monday through Saturday between 8 a.m. – 7 p.m. If you provide verbal notice, you may be required to provide a signature and/or further information to assist us in our inquiry within ten (10) business days to continue the investigation. If you do not notify us within sixty (60) days after the statement was transmitted to you, you may not receive credit for the disputed transaction(s).