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Mobile Banking Security

Use the passcode lock on your smartphone and other devices. The more layers of security, the more difficult it is for thieves to access your information if your device is lost or stolen. Having to enter a passcode to access your device may seem inconvenient until it lost and personal information is compromised.

Keep your operating system up to date. Operating systems updates are how identified security holes are patched.  Timely installation of updates on all devices you use to access financial information is critical to your computing security. Download the updates for your phone and mobile apps.

Use notifications and alerts. Use online banking alerts to monitor transactions and online banking activity. Within online banking, you can enroll in and manage email and text alerts that will generate notifications to alert you of transaction activity, bill payments or balance information according to criteria you have established.

Use caution when downloading apps. Apps can contain malicious software, worms and viruses. Beware of apps that ask for unnecessary “permissions.” Only download mobile applications from trusted sources.

Avoid storing sensitive information on your mobile device. Avoid storing information like passwords or a Social Security number on your mobile device unless you are using an app or program which encrypts them and is password protected.

Wipe your mobile device.  Before you donate, sell or trade your mobile phone, wipe the hard drive using specialized software or using the manufacturer’s recommended technique. Some software allows you to wipe your device remotely if it is lost or stolen.

Contact the Bank and your mobile provider immediately if you lose your phone.