Reporting Security Issues

Identify theft. If you are a victim of identity theft you can file a claim at www.identitytheft.gov or call 1-877-IDTHEFT. This site allows you to place a fraud alert and obtain your credit report to verify the activity.  It also allows you to place an ID Theft alert at all three credit bureaus and provides information on filing an ID theft report with the Federal Trade Commission (FTC) and your local police department.  Even if you do not detect any compromise of your bank account, it is important to notify Peoples Bank at 1-800-584-8859 so we can place proactive alerts on your account.
 
Unauthorized electronic transactions. If you find a transaction you did not authorize, contact us at 1-800-584-8859, Monday through Friday between 8 a.m. – 7 p.m. and Saturday between 9 a.m. - 4 p.m.  If you provide verbal notice, you may be required to provide a signature and/or further information to assist us in our inquiry within ten (10) business days to continue the investigation. If you do not notify us within sixty (60) days after the statement was transmitted to you, you may not receive credit for the disputed transaction(s).   

Fraudulent checks. Notify us immediately at 1-800-584-8859 of any counterfeit or forged checks or other unauthorized activity on your account. If you provide oral notice, you will be required to provide a notarized affidavit of forgery to assist us in our investigation.

Online banking compromise. If you suspect anyone has accessed your bank account or online banking without your authorization, contact us immediately at 1-800-584-8859.  We will help you determine if any fraudulent activity has occurred and will add additional security requirements to your account.

Lost or stolen wallet, purse, checkbook or personal information. Notify us immediately at 1-800-584-8859. We will help you determine if any fraudulent activity has occurred and will add additional security requirements to your account.  

Lost or stolen credit/debit card. If you believe your ATM card, debit card, credit card or Personal Identification Number (PIN) has been lost or stolen, contact us immediately at 1-800-584-8859 (24 hours a day). If you believe your ATM card, debit card, credit card or Personal Identification Number (PIN) has been lost or stolen, contact us immediately at 1-800-584-8859 (24 hours a day). If you provide oral notice, you may be required to send in your complaint or question in writing within ten (10) business days.

Suspicious E-mails. Never give out your personal private information or passwords. Legitimate companies will never send you a request to provide your social security number, username, password or account information. Only use your user name and password on websites you have established an account with. If it appears that a company you do business with is making a request for your personal information, contact them directly. Notify us immediately at 1-800-584-8859.

Suspicious checks for deposit. Before you deposit a check from an unknown source or that appears suspicious, contact us at 1-800-584-8859 or visit one of our branch locations and we can help determine its legitimacy.