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Bill Payment Support

For Bill Payment Support please determine the nature of your inquiry and direct your question or issue to the appropriate area, per the following:

For questions or issues regarding payment processing contact us today.

Examples of payment issues include the following:

  • Proof of payment - if a merchant requires verification that a payment has been made
  • Stop payment requests
  • Any transaction that returns a confirmation indicating an unsuccessful status
 

Information required for proof of payment is:

  • Payee name
  • Amount of payment
  • Date of transaction
  • Day time phone number

 

For questions or issues regarding technical use of Bill Payment or your account:

Please contact us at 1-800-584-8859, Monday - Friday, 8 am to 5 pm, or email us at [email protected]

Examples of technical issues include the following:

  • Questions about how to use the Bill Payment system
  • Questions about Bill Payment terms and conditions or service fees
  • Questions about how to close your Bill Payment account

 

Please note: to ensure the fastest response time and to avoid delays in processing, please provide complete and detailed information when using the email option.
Important! Email transmission is not a secure form of communication. Please do not include any account numbers, social security numbers, or password information in your message.