We want to extend our sincere thanks to everyone who took the time to participate in our 2026 Customer Experience Survey.
Your feedback provides invaluable insight into what’s working well and where we can continue to improve. Whether you completed a few questions or shared detailed comments about your experience, every response helps shape the future of our bank. This year’s survey reaffirmed what matters most to our customers: trusted relationships, exceptional service, local decision-making, and a strong commitment to the communities we serve.
What We Heard
We are grateful to see that many customers continue to value the qualities that have defined Peoples Bank for generations:
- Friendly, knowledgeable employees who provide personal service
- Strong relationships built on trust and familiarity
- A commitment to serving local communities
- Security tools and fraud protection that help customers feel confident about their accounts
Many customers shared stories about long-standing relationships with Peoples Bank, some spanning decades. Those comments remind us that being a community bank is about much more than transactions. It’s about helping people, families, businesses, and nonprofits succeed.
Your Feedback Is Guiding Our Future
While we were encouraged by the positive feedback, customers also shared valuable ideas for improvement. We heard requests for enhanced digital banking tools, simpler account access, expanded self-service capabilities, and continued improvements in communication and convenience. These insights are helping shape the investments and enhancements we make to better serve our customers.
These insights are already helping guide improvements and investments designed to make banking with Peoples Bank easier, faster, and more convenient.
The Greatest Compliment You Can Give Us
Relationships matter, and we are grateful for the trust you place in Peoples Bank. This year’s survey reflected that trust, with an overall satisfaction score of 91% and a Net Promoter Score that remains approximately twice the national average for banks.
As a locally owned community bank, we find that many of our customer relationships begin with a recommendation from a friend, family member, neighbor, or local business owner. We are thankful for the confidence our customers place in us and honored whenever someone chooses to share their positive experience with others.
If you’ve had a positive experience with Peoples Bank, we hope you’ll keep us in mind when friends, family members, or business associates are looking for a trusted financial partner. Your confidence in us helps us continue investing in the people, businesses, and communities we proudly serve.
Thank You for Banking Local
Thank you again for sharing your feedback, your ideas, and your encouragement. Most importantly, thank you for choosing to bank local. We are listening, learning, and committed to continually improving the way we serve you.