Dear Valued Customers,
 
Our motto, “A Higher Level of Service,” encapsulates our commitment to meeting and exceeding your expectations.  As part of this commitment, we are excited to introduce several new ways in which we hope to gather your feedback.
 
We understand that as technology evolves and our customers explore new services, their financial needs and service expectations also change. That’s why we continuously strive to improve our customers’ experience, both inside and outside of our branches.
 
In March, Peoples Bank is rolling out several new ways to ask for your input more proactively. We’ll be sending quick survey requests via email after some branch visits or calls to our customer contact center, and others when you add a new account or loan. You will also be able to provide feedback at any time at peoplesbank-wa.com.

We invite you to participate in our customer service feedback surveys and share your thoughts and experiences with us. Together, we can ensure that Peoples Bank continues to deliver the exceptional service you deserve.
 
Thank you for choosing Peoples Bank. We look forward to reviewing your insight and feedback.

Kamyar Monsef
EVP, Chief Retail Banking Officer
 

Additional Information:

• Peoples Bank has partnered with Qualtrics, an industry-leading customer experience firm to initiate and track survey responses.
• Surveys are sent from Peoples Bank Customer Feedback at noreply@peoplesbank-wa.com.
• We’ve worked hard to ensure that surveys are only sent occasionally, as we want to be respectful of your time and email.
• If you do not wish to receive these types of emails, there will be an unsubscribe link on the email that will opt you out of receiving any future surveys.
• Peoples Bank will never ask you for your account information or other personal information via email or survey.
• If you receive a survey and have any questions at all, please feel free to reach out to customer support.