Safe & Sound
COVID-19 Guide to Banking Safely and Securely
As a local bank, we make decisions for the long term. We have prepared for this moment, and we are here for you. We expect and prepare for challenging times and currently have strong levels of capital, reserves, and liquidity with well-diversified, quality assets. The safety and soundness of Peoples Bank is and will remain safe and sound.
As the COVID-19 situation continues to evolve, we are committed to prioritizing the safety and welfare of our employees, customers, and community members. Below is a guide to banking safely and securely while restricting the spread of illness. If you have any questions, please do not hesitate to contact our Customer Contact Center at (800) 584-8859 or https://www.peoplesbank-wa.com/contact-us.
COVID-19 Business Resources
All branches and drive-thru banking services will be closed on Saturdays. Drive-thru banking will continue to remain open Monday-Friday at all locations with drive-thru banking service. We have temporarily closed some branches, while others remain open by appointment only. Night drop is available at all locations (including closed branches) and will be checked multiple times during the day. Before visiting your local branch, please visit our locations page to ensure we are open or to schedule an appointment.
- We are asking customers to use our drive-up windows, if available, and utilize our online and mobile banking tools.
- Our online and mobile banking tools allow you to:
- Pay bills online or from your mobile device
- View account statements
- Send money
- Deposit checks
- Transfer funds
- Check account balances
- Utilize drop box and night depositories, if available at your branch. The night drop will be checked at 9 a.m. and 4 p.m. Monday through Friday.
- Please contact customer service if you need any assistance enrolling in online banking or downloading the Peoples Bank mobile app.
- In order to meet with a bank representative, you must schedule an appointment. Please call the branch to schedule an appointment.
- We are asking customers to meet with Peoples Bank staff via phone, email, or online meeting platforms, such as Skype, as much as possible. Please find contact information for your branch at our locations page.
- Our mortgage lenders and Treasury Management staff will be meeting customers on an appointment-only basis. We encourage you to submit applications with our mortgage lending team here. Appointments with our Treasury Management Team can be scheduled online here.
- If you need to meet with a commercial lender, please schedule an appointment directly with them.
- Loan assistance is available to our borrowers affected by the novel coronavirus, COVID-19. To learn more about payment relief options for home loans, consumer loans, and marine loans, please email email@example.com with your name and phone number, and a loan officer will follow up with you.
- Disaster Loan Program relief is available for businesses through the SBA. For information about the SBA Disaster Loan Program, to apply online, or download applications, visit https://disasterloan.sba.gov/ela or call the SBA’s Customer Service Center at (800) 659-2955 or email firstname.lastname@example.org for more information. Individuals who are hearing impaired may call (800) 877-8339.
- We have compiled a list of resources to better assist your business: https://www.peoplesbank-wa.com/covid-19-business-resources/.
- While we are always mindful of the health and well-being of our customers, employees, and community members and keep our facilities clean and well maintained, we have increased our sanitization measures. All of our branches and offices are equipped with sanitization kits and are using Lysol disinfectant wipes to clean all communal areas and high touch points at regular intervals during the day. Hand sanitizer is available on all teller counters.
- Supervisors will send employees home if they exhibit symptoms of fever, coughing, shortness of breath, or difficulty breathing. While these could be signs of the common cold or flu, we will be cautious as we don’t want other illnesses spreading.
- We are assessing all planned customer activities two weeks before a scheduled event. We will contact customers to let them know if the event will continue as planned, or if it will be canceled or rescheduled.
- The Cybersecurity and Infrastructure Security Agency (CISA) encourages individuals to guard against COVID-19-related phishing attacks and disinformation campaigns by taking the following precautions:
- Avoid clicking on links in unsolicited emails and be wary of email attachments.
- Do not reveal personal or financial information in emails, and do not respond to email solicitations for this information.
- Be cautious of emails claiming to be from the Centers for Disease Control and Prevention (CDC) or experts saying they have information about the virus. For the most up-to-date information about the coronavirus, visit the CDC and the World Health Organization (WHO).
- Ignore online offers for vaccinations. If you see ads touting prevention, treatment, or cure claims for the coronavirus, ask yourself: if there’s been a medical breakthrough, would you be hearing about it for the first time through an ad or sales pitch?
- Do your homework when it comes to donations, whether through charities or crowdfunding sites. Don’t let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, don’t do it.
- Be alert to “investment opportunities.” The U.S. Securities and Exchange Commission (SEC) is warning people about online promotions, including on social media, claiming that the products or services of publicly traded companies can prevent, detect, or cure coronavirus and that the stock of these companies will dramatically increase in value as a result.
- Use trusted sources—such as legitimate government websites—for up-to-date, fact-based information about COVID-19.
- We are recommending that high-risk individuals (those over 60 years of age; with underlying health conditions including heart disease, lung disease, or diabetes; with weakened immune systems; or who are pregnant) work from home.
- We are providing the option to those who can, to work from home.
- Our lending and treasury management staff will be meeting customers on an appointment-only basis.
- We will continue to monitor school closures in our various communities, and managers will work with employees to support any unanticipated needs to work from home or take care of family members.
- We have increased sanitization measures bank-wide to help prevent the spread of illness.
- We are asking employees to only travel when necessary and cancel non-essential travel accordingly.